Important! If you have made an appointment to come in for testing, please visit the Appointment Scheduler page and cancel your appointment. Visit the Customer Support page to find information on how to contact customer support. To cancel your purchase with a Quest Customer Support representative Quest Diagnostics Incorporated and certain affiliates are CLIA certified laboratories that provide HIPAA covered services. Please note that we are not an authorized collection site for Quest. Refunds will be processed within 14 business days of purchase expiration. Quest is the brand name used for services offered by Quest Diagnostics Incorporated and its affiliated companies. Diagnostic and screening tests that require appointments vary by hospital community. In that event, you will be automatically refunded your purchase price minus the non-refundable cancellation fee of $45, and applicable taxes, in accordance with state law. After activating your kit, if your sample does not arrive at a Quest Diagnostics laboratory within 14 business days of your kit activation, your purchase will expire.Or you can request a specific lab test from your doctor. Enter your zip code into our search tool to find a Quest Diagnostics location near you from where you can get your in-person testing administered. In some states, applicable taxes are non-refundable as well. Payment Get a lab order from your doctor Your doctor may prescribe lab testing as part of your visit. 573 N Mountain Ave Upland, CA 91786-5016. There is a non-refundable cancellation fee of $45, which includes the fees charged by PWN, collection materials, and administrative fees. After your purchase of a home collection kits with lab processing and resulting, you have 60 calendar days prior to activating your kit to cancel your purchase and receive a refund.For home collection kits with lab processing and resulting: These home collection kits cannot be canceled and are nonrefundable. You will receive an email confirming your refund is being processed.įor home collection kits which can be used and resulted at home. For more information and to schedule a visit, call Quest Diagnostics at at (951) 4145642. Enter your information, including your address and contact details. Book a lab test with Quest Diagnostics, a clinical laboratory offering a comprehensive array of routine and specialty lab testing services at 25460 Medical Center Dr, Murrieta, CA, 92562. Answer the associated questions to find a Quest Diagnostics location near you and book an appointment. Your refund will be processed within 7-14 business days. Once your purchase is complete, return to and click the Schedule appointment text on the right side of the top navigation bar. In some states, applicable taxes are nonrefundable as well. There is a nonrefundable cancellation fee of $20, which includes the fee charged by PWN and Quest Diagnostics administrative fees. The insurance carrier did not respond to the claim.You have 60 days to cancel your purchase prior to sample collection at one of the Quest Diagnostics Patient Service Centers.The insurance carrier processed the claim and applied the balance to your co-pay or deductible.The insurance carrier processed the claim and denied payment.Insurance information was not received or the wrong insurance information was received on your test order.Please refer to the message on your Quest Diagnostics bill or the Explanation of Benefits (EOB) from your insurance carrier for more specific information about why you received an bill.Ī few reasons you may have received a bill include, but are not limited to, the following: This bill is for laboratory testing fees only and is separate from any bill you may have received from your physician and/or paid at your physicians office.Īlthough you may not have physically visited a Quest Diagnostics location, your physician may have sent your specimen out to a Quest Diagnostics laboratory to be tested. The bill you received is for laboratory services provided by Quest Diagnostics, which were ordered by your physician.
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